Santa Ana, CA -- (ReleaseWire) -- 09/26/2017 -- Professional tow company, Towing Fighters, has announced the opening of a new office in Santa Ana, CA.
James Scott, marketing manager, says the company started small but blossomed, seemingly overnight. "We started with just a few guys and a few trucks and now have a large fleet of trucks staffed by a team of seasoned professionals."
There are advantages to being a local business, Scott says, which are especially important in the towing industry. "The science of towing may be the same from city to city but knowing the nuances of traffic flow, knowing the geography, and knowing how to get around, only comes through local knowledge and experience."
He says it is this experience and local knowledge that supports the company's 30-minute 24/7 service guarantee. Being local and serving a specific geographic area means having drivers in the area who can respond and deliver. This is different, he says than a dispatch located elsewhere who may have to spend time figuring out who is closest and then contacting that person, or relocating someone who really isn't in the area but is the next best available.
It is also important, he says, to have local dispatch with the same intimate knowledge of the area so they have insights a driver may not. "You don't want to dispatch a particular truck or driver and then find they aren't prepared for what they are about to walk into. Having a dispatch that is local means they know the questions to ask because they know the area and the potential situations the driver may be facing."
Scott says the company's expansion has come naturally, as the team grew, as its services became more in demand, and as its expertise evolved. Today the company is able to provide a full range of towing services, roadside assistance, car lockout and emergency towing. "We expanded our services as the team developed in its experience and as we had more time to train and gain knowledge in other areas."
He says, for instance, that the company's range of tow services, which includes small and large vehicle, can require different knowledge and expertise to be able to understand and adapt to the differences. And, while roadside assist services such as out of gas and battery jump start may be more fundamental, there are specific skills required when it comes to car lockouts and off road recovery that take time to fully develop. "Especially in the area of car lockout, there are new technologies, devices and locking systems that drivers must be trained in and gain experience with before they are able to truly serve clients."
Scott does not rule out the possibility of further expansion over time. "As I said, our initial growth was seemingly overnight and based on customer demand. I would say that it is highly likely that we'll grow again, adding new staff and new skills to better serve our clients."
For more information:
Address: 2024 N Broadway Unit # 109-7, Santa Ana CA 92706
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Media Relations Contact
Email: Click to Email Chloe Frazer