Chula Vista, CA -- (ReleaseWire) -- 11/30/2017 -- A-1 Auto Repair & Towing, a locally owned and operated company, has announced the opening of a new location in Chula Vista.
Terry Hodges, marketing manager, says A-1 Auto Repair & Towing understands the importance of having localized business to deliver optimal service to a community. "That means being owned by people who are local and being staffed by people who are local. Our expansion here represents a controlled growth based on our confidence that we have a skilled local team now in place to serve the area."
He says knowledge of the community, of the nuances of travel and traffic, can be key to ensuring the best service to clients. "When a customer calls, we know where they are, the best way to reach them, and understand, based on our knowledge of traffic patterns and the geography of the area, where special care or priorities may exist."
Though every call, as an example, is treated with a 30-minute response focus, a call whose location indicates a high traffic or high-risk area for the client may require a special focus or approach to get the client out of the area more quickly. "There is a certain knowledge that can only come with being intimately familiar with the area. That means tow drivers who know the area, but also dispatchers who are local and have that same familiarity."
A-1 Repair & Towing has an extensive history of roadside assistance, auto towing services, and emergency towing services. Hodges says this expertise and knowledge is passed to every member of the team to ensure they have the tools – both physical and mental – needed to get clients off or back on the road quickly and effectively. "Many people still think tow drivers just tow but our team is equipped with essential skills and tools to help drivers get back on the road. We use these far more often than we actually tow."
Among the roadside assist services offered are flat tire change, battery jump start, oil check-up, vehicle diagnosis, refuel, brake check-up, as well as a variety of locksmith services. Hodges says his team can assist with the simplest open trunk or key duplication service to the more complex broken key extraction or transponder key cutting.
Of course, he says, towing is the name of the business and something his team is equally skilled at. The company's range of tow services include accident removal and recovery services, heavy duty, city towing, and local and long-distance towing. "Our drivers have had to extricate vehicles from pretty challenging locations and are equally skilled in handling delicate vehicles."
Where towing and more extensive auto repair are required, A1 has partnered with several experienced auto mechanics to ensure clients have a smooth continuous experience. "We work with automotive shops such as B.B. Auto and Tow. This unique partnership allows our customers another service to go along with our roadside assistance."
The new location also offers the company's 24/7 service because, as Hodges says, the worst time for something to happen, is exactly when it is going to happen, whether that is at the end of a night shift or on a weekend or holiday. We know this and are prepared to respond."
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A-1 Auto Repair & Towing
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